Healow User Guide
Navigate to the App Store (iPhone) or Google Play (Android). Search for
“Healow” and make sure the app is published by eClinicalWorks LLC.
Select your notification preference.
Click “Get Started” at the bottom of
the screen.
Select your preference.
Click “Enter Practice Code” at the
bottom of the screen.
BFEEBD
Enter the practice code “BFEEBD” for
TCSIG, then click Login.
Login to your portal account.
*If you have trouble, you can tap “Forgot username or password?” or give us a call to reset it for you.
Read through the Terms of Use
Agreement for Healow, then click the
orange “I agree” button.
Set up a PIN for your app. You’ll need
to confirm your PIN a second time.
Select your preference for using touch
login. This may vary by phone.
You can select “Learn More” to view
the tutorial, or you can click “Next” to
move on.
Read through the Terms and
Conditions for Healow, then click the
orange “I agree” button.
Hit “OK” to allow camera access for
your visit.
Hit “OK” to allow mic access for your
visit.
*Android users: this step will come later for you
Enter your phone number to receive a
verification code from Healow, then
click “Verify”. This is not your PIN.
When you receive the verification
code via text, enter it in the boxes.
TCSIG Wellness
TCSIG Wellness
TCSIG Wellness
Confirm that You can see your portal
account, as well as any minors you
hold a proxy accounts for, then click
“Complete enrollment”.
You can select “Learn more about
h2h™” to view the tutorial, or you can
click “Done” to move on.
You can select swipe to view the tutorial, or you can click “Done” to move on.
10-15 before your appointment, click
on the red “appointments” tab.
Shea Smith, PA-C
TCSIG Wellness
Locate your telehealth visit and click
on the orange eyeball image.
Shea Smith, PA-C
Click “Start TeleVisit” at the bottom of
the screen.
Fill out all sections of the questionnaire.
When you finish, click “Submit Questionnaire & Next”. You will need to scroll down to see all of it.
You’ll see a confirmation message.
You do not need to fill out your vitals,
but you do need to scroll all the way
down and click “Submit” again.
If you are early, the “Start TeleVisit”
button with be displayed in gray. You
can go back to the appointment again
closer to the time shown.
When the “Start TeleVisit” button is
orange, click on it.
Shea Smith, PA-C
Leave Healow open on the waiting
room screen until your doctor
appears.